Health & Safety Commitment

Bay Gardens Resorts is dedicated to maintaining the health and safety of our guests and staff. Please read below to find out more about our on-property Paradise Protocols for your health and safety, Covid-19 testing, our free cancellation policy, travel protection program, and more.

Saint Lucia Entry Protocols

Saint Lucia’s borders were officially opened for Regional and International Arrivals on June 04, 2020 with protocols for a responsible opening of our tourism sector which can be found here. 

As of September 5th 2022 all entry requirements for both vaccinated and unvaccinated individuals have been removed. All arrivals into Saint Lucia must fill out a health form that can be found here.

Keeping Saint Lucia Safe And Covid Free

Increased frequency in cleaning and sanitizing of public spaces, washrooms, restaurant tables and chairs, doors and doorknobs, beach and pool facilities (including Watersports equipment and Splash Island Water Park) and the interior and exterior of hotel shuttles using hospital grade cleaning supplies .
Guest rooms will also be thoroughly sterilized prior to arrival and after departure. Look for our “Paradise Protocol Clean” seal  as evidence of this. Note that guest rooms will be sealed after sterilization with no entries prior to guest arrival.  
Nonessential items such as pens, directories, note pads, and coffee and tea are provided on request only. 
Increased temperature of the water used to clean soiled linen.
Ultraviolet disinfection lights will be deployed to inspect vacant rooms and newly cleaned public spaces. 
Contactless sanitizers and handwashing stations have been positioned in high traffic areas.

Book With Confidence - Free Cancellation

Our Booking and Cancellation policies have also been revised so that you can book your St. Lucia vacation with confidence. For the time being, all of our specials booked on our website are fully refundable with Free Cancellation for your peace of mind. Please click here for details on our current cancellation policy.

Travel Protection Program

In these uncertain times, travel insurance and protecting your trip is more important than ever. Bay Gardens Resorts has partnered with Tripassure, the industry leader in Trip Protection and the only Travel Insurance Plan that provides protection against Trip Cancellation or Interruption, Trip Delay and Medical Expenses related to Covid-19. Please click here for more details.

Important Property Features For Your Safety

Health Certifications

Prior to reopening all Bay Gardens Resorts Properties will go through a thorough health certification process conducted by the Ministry of Health in Saint Lucia. This will ensure that all of our procedures are keeping with the standards established to ensure the health and safety of our guests.

Disinfection Practices

Bay Gardens Resorts have worked with our suppliers to ensure that all of our products used in our disinfection practices are medical standard in protecting against all pathogens.

In Door Ventilation

At all Bay Gardens Properties guests will feel at ease knowing that while indoors no two guestrooms will be subject to shared ventilation. Our properties all use split air conditioners that have built in HEPA filters which are cleaned and sanitized regularly. 

Private Areas

Almost all rooms at any Bay Gardens Resorts property come with its own private outdoor space where only guests in that select room have access to.

Public Areas

Almost all Public Areas at Bay Gardens Resorts are outdoor and well ventilated. This combined with our social distancing and sanitization policies will tremendously reduce the risk of a potential exposure to any pathogens.

Assumption Of The Risk And Liability Relating To Coronavirus/Covid-19

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, the Government and Ministry of Health of Saint Lucia recommend practicing necessary precautions which include social distancing and increased sanitation practices.

Bay Gardens Resorts has put in place preventative measures to reduce the spread of COVID-19. However, these measures, cannot guarantee a 100% prevention rate of possible exposure or contraction of COVID-19.

By booking with us, you acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death.

I further acknowledge that Bay Gardens Resorts has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19.
I further acknowledge that Bay Gardens Resorts cannot guarantee that I will not become infected with the Coronavirus/Covid-19. I understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19
I am increasing my risk to exposure to the Coronavirus/COVID-19.
I acknowledge that I will have to comply with the rules and regulations stipulated by the Government and Saint Lucia and enforced by Bay Gardens Resorts. If failure to do so I accept that the penalties faced can be a forced 14-day quarantine or deportation.
I am aware of the rules and regulations stipulating that I will not be allowed to leave the hotel property except on a certified tour, to go to a certified restaurant via certified taxi, for a medical emergency, in the event of natural disaster, or with permission from the relative authorities. Note that guests at Bay Gardens Hotel, Inn, Marina Haven and Waters Edge Villas will still be allowed to use our shuttle service to access the facilities of the Bay Gardens Beach Club at Bay Gardens Beach Resort.

I attest that:

I am not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.
I do not believe I have been exposed to someone with a suspected and/or confirmed case of the Coronavirus/COVID-19
I have received confirmation of a negative COVID-19 test whether being PCR or Antibody
I am/have following/followed all recommended guidelines implemented by the Government of Saint Lucia

I hereby release and agree to hold Bay Gardens Resorts and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act that may otherwise arise in any way in connection with any services received. I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury or sickness experienced while on a Bay Gardens Resorts property/vehicle.