Key Responsibilities

• Lead and mentor IT Technicians, promoting teamwork, accountability, and excellent service.
• Oversee and administer Windows Server environments (Active Directory, Group Policy, DNS, DHCP).
• Manage and secure enterprise networks, including Cisco and Fortinet infrastructure and Ruckus Wi-Fi systems.
• Support cloud infrastructure, ensuring uptime and efficiency.
• Provide technical leadership for Oracle Opera Cloud PMS, Micros Simphony POS, and guest-facing technology.
• Serve as escalation point for complex issues and ensure timely problem resolution.
• Identify opportunities for AI and automation to enhance operations and guest experience.

Required Experience & Technical Proficiency

• 4–5 years of progressive IT experience, with at least 2 years in a supervisory or senior technical role.
• Proven background in hospitality IT environments.
• Advanced proficiency in Windows Server administration, Cisco/Fortinet networking, and Ruckus Wi-Fi.
• Hands-on experience with Oracle Opera Cloud PMS and Micros Simphony POS.

Core Competencies

• Strong leadership and mentoring ability with a customer-focused approach.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.
• Innovative mindset with interest in AI applications in hospitality.
• Commitment to delivering high-quality IT support that enhances guest satisfaction.

Education & Certifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Professional certifications such as CompTIA Network+, CCNA, or MCSA are an asset.

What We Offer

• Competitive salary and benefits.
• Opportunities for professional development and certification.
• Supportive, collaborative environment leveraging modern hospitality technology.

Send us an email at: vacancies@baygardensresorts.com

re you passionate about working with children? Do you have the energy, creativity, and enthusiasm to create memorable vacation experiences for our young guests? The Coral Kids Club is looking for a dynamic, fun-loving, and responsible team member to join our vibrant family!

Key Responsibilities:

• Supervise and actively engage children in age-appropriate indoor and outdoor activities.
• Plan and execute creative arts & crafts, games, storytelling, themed days, and educational fun.
• Maintain a safe, clean, and welcoming environment for children always.
• Ensure the wellbeing and security of each child in your care.
• Communicate professionally with parents, guardians, and team members.
• Assist with special events and seasonal programs involving children and families.

Requirements:

• Must love working with children and have a natural ability to connect with them.
• Previous experience in childcare, teaching, camp counseling, or similar roles is an asset.
• Basic first aid and CPR certification (or willingness to obtain).
• Excellent communication and interpersonal skills.
• Energetic, responsible, and dependable. Ability to work weekends, holidays, and flexible shifts.
• Creative mindset and ability to lead engaging group activities.
• Team player with a positive attitude and strong customer service skills.

Send us an email at: vacancies@baygardensresorts.com

Responsible for assisting with the setup, coordination, and execution of events. Ensures all logistical and technical aspects including audio-visual, lighting, and staging are efficiently managed to deliver seamless event experiences. Provides on-site support and collaborates with internal teams to maintain high service standards.

Core Responsibilities

• Set up and dismantle event spaces, including furniture, décor, and technical equipment.
• Operate and troubleshoot audio-visual, lighting, and sound systems during events.
• Conduct pre-event checks to ensure equipment functionality and setup accuracy.
• Liaise with departments such as Catering, Facilities, and Security to ensure smooth operations.
• Maintain inventory and ensure all event equipment is in proper working condition.
• Support client interactions during setup and events, addressing requests promptly and professionally.
• Prepare event documentation including setup plans, equipment lists, and timelines.
• Ensure compliance with health and safety standards throughout all event stages.

Qualifications

• High school diploma or equivalent education.

Experience

• Minimum of two (2) years’ experience in event operations, audio-visual setup, or a similar hospitality role.

Key Skills

• Strong communication and teamwork abilities.
• Excellent technical troubleshooting skills.
• Detail-oriented with strong organizational capabilities.
• Customer-focused and results-driven attitude.
• Ability to work efficiently under pressure and meet tight deadlines.

Send us an email at: vacancies@baygardensresorts.com

Job Summary:

The Revenue Analyst will be responsible for supporting the revenue management function by analyzing data, preparing performance reports, monitoring pricing strategies, and identifying revenue opportunities across the hotel portfolio. This role will work closely with the Revenue Manager and Commercial Director to ensure optimal yield and profitability.

Key Responsibilities:

• Compile and analyze daily, weekly, and monthly revenue performance reports
• Monitor and analyze key performance indicators (KPIs) such as RevPAR, ADR, occupancy rate, pickup, and pace
• Implement dynamic pricing strategies based on demand, seasonality, and market segmentation
• Conduct competitive set (comp set) analysis and market research
• Identify revenue optimization opportunities through direct channels and OTAs and provide actionable insights
• Maintain rate integrity and inventory across all channels
• Design automated revenue dashboards and reports using tools such as Power BI and Excel
• Collaborate with Events Sales, Reservations, and Marketing teams to support pricing and promotional strategies to align commercial objectives
• Support the definition of budgets and revenue forecasts per property
• Ensure accuracy and completeness of data in internal systems

Required Qualifications and Skills:

• At least five CXC subjects including English and Mathematics or Associate or bachelor’s degree in Tourism, Hospitality, Business, or related field
• Minimum of 2 years of experience in revenue management, financial analysis, or business intelligence (preferably in hospitality or short-term rentals)
• Advanced proficiency in Excel and experience with BI tools (Power BI, Tableau, etc.)
• Knowledge of Property Management Systems (preferably Opera Cloud), Channel Managers, and booking engines
• Strong analytical and numerical skills and data-driven decision-making abilities.
• Excellent verbal and written communication skills to present insights and recommendations clearly.
• Excellent interpersonal and customer service abilities

Additional Requirements:

• Programming Skills with a proficiency in SQL and Python
• Capability to examine large datasets with strong analytical skills
• Proficiency in communication to work effectively with colleagues, business representatives, and customers
• Expertise in self-management for independently handling tasks
• Analyze and report on hotel revenue performance metrics including RevPAR, ADR, occupancy, and pace.
• Monitor pricing and implement yield strategies aligned with demand, seasonality, and market trends.
• Conduct competitive and market analyses to identify new revenue opportunities.
• Ensure rate integrity and accurate inventory management across all distribution channels.
• Develop automated dashboards and performance reports using Excel, Power BI, or similar tools.
• Collaborate with Reservations, Sales, and Marketing to align pricing and promotional strategies.
• Support budgeting, forecasting, and revenue planning processes for each property.
• Maintain data accuracy and integrity within PMS, channel managers, and reporting systems.
• Utilize SQL and Python to analyze large datasets and generate actionable insights.
• Demonstrate strong analytical, communication, and customer service skills to drive profitability.

Send us an email at: vacancies@baygardensresorts.com

The Reservations Agent will serve as the primary point of contact for guests making booking enquiries, providing exceptional customer service and accurate information to ensure seamless reservation processes across all Bay Gardens properties.

Key Responsibilities:

• Handle telephone, email, and online reservation requests promptly and professionally
• Maintain accurate records of all bookings and special requests
• Upsell room categories and packages to maximize revenue
• Provide guests with detailed information about the properties, services, and policies
• Liaise with other departments to ensure guest requirements are fulfilled
• Ensure data accuracy and consistency in the reservations system

Required Qualifications and Skills:

• At least five CXC subjects including English and Mathematics
• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• Familiarity with hotel reservation systems, preferably Opera Cloud
• Previous experience in a customer-facing role, preferably in hospitality
• Process and manage reservations received via phone, email, online chat, and central systems.
• Provide prompt, professional responses to guest and travel partner inquiries.
• Accurately communicate room types, amenities, rates, and special packages across all Bay Gardens properties.
• Create, update, and maintain reservation records in line with departmental standards.
• Prepare and send confirmation letters and ensure timely communication with Front Office on new or modified bookings.
• Process cancellations, modifications, and advance deposits according to established procedures.
• Respond to all booking inquiries within 24–48 hours and maintain accurate filing systems.
• Support rate and availability integrity across direct, OTA, and tour operator channels.
• Demonstrate strong English communication, customer service, and multitasking abilities.
• Requires a high school diploma and at least two years of experience in a similar hospitality role.

Send us an email at: vacancies@baygardensresorts.com

The Maintenance Coordinator is responsible for overseeing the day-to-day maintenance operations of the resort, ensuring all equipment, facilities, and systems are operating efficiently and safely. This role involves coordinating repairs, managing maintenance schedules, and working closely with contractors and in-house staff to support the upkeep of the resort.

Key Responsibilities:

• Plan, schedule, and coordinate preventive and corrective maintenance tasks across all resort facilities.
• Maintain accurate records of maintenance activities, repairs, and inspections.
• Assign daily tasks and supervise maintenance team members to ensure timely and quality execution.
• Liaise with department heads to address maintenance needs and minimize disruptions to operations.
• Assist in budget planning, purchasing of supplies, and managing vendor contracts.
• Ensure compliance with health, safety, and environmental regulations.
• Respond to urgent maintenance requests and participate in emergency response plans.
• Conduct routine inspections of equipment, rooms, public areas, and resort infrastructure.

Qualifications & Experience:

• Diploma or certificate in Facility Management, Building Maintenance, Engineering, or a related field.
• Minimum of 3 years’ experience in a similar maintenance or coordination role, preferably in hospitality or property management.
• Solid knowledge of building systems (electrical, plumbing, HVAC, etc.).
• Valid driver’s license
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
• Proficiency in project management software, Microsoft Office Suite (Word, Excel, PowerPoint), and database management tools.

Send us an email at: vacancies@baygardensresorts.com

The Culinary Administrative Assistant provides essential administrative support to the Director of Food & Beverage, the F&B team, and kitchen operations. This role involves assisting with culinary programs, projects, and initiatives while handling communication, planning, research, and reporting.

Key duties include:

• Managing administrative tasks such as mail, filing, and document flow
• Handling internal and external inquiries professionally
• Preparing correspondence and maintaining accurate records
• Managing purchases and inventory of culinary supplies and equipment
• Updating and maintaining filing systems and databases
• Supporting departmental projects and performing other assigned duties.

Skills:

• Strong administration and organization skills with a proven ability to juggle many tasks simultaneously in a busy work environment.
• Advanced computer skills in Word, Excel, Publisher, and Power Point.
• Ability to demonstrate tact and diplomacy in communication with the Supplier-Partners, Guests and fellow Team Members.
• Must be able to remain focused and calm in a busy office environment.
• Excellent communication, written and verbal, and interpersonal skills.
• Ability to communicate and interact effectively with all levels of the organization.

Qualifications & Experience:

• Associate’s degree in Business Administration, Hospitality Management, Culinary Arts, or a related field is an asset.
• Familiarity with kitchen operations, food and beverage terms, and culinary documentation is an asset.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); experience with inventory or POS systems.
• Minimum 2–3 years in an administrative or clerical support role, preferably in a hospitality or culinary setting.

Send us an email at: vacancies@baygardensresorts.com

Splash Island Water Park St. Lucia is seeking a bright, ambitious, customer service focused individual to join our team.

Applicant must possess:

•    Strong communication and writing skills
•    Passes in Math and English
•    Ability to work independently
•    Passion for working with people, especially kids
•    Love for the outdoors
•    Team player
•    Flexibility
•    Accounting experience, Sales Experience (are an asset)

*Weekend and Holiday work is required

Please send your resume and cover letter to info@saintluciawaterpark.com

Deadline is November 7th, 2025.