Job Summary:

The Revenue Analyst will be responsible for supporting the revenue management function by analyzing data, preparing performance reports, monitoring pricing strategies, and identifying revenue opportunities across the hotel portfolio. This role will work closely with the Revenue Manager and Commercial Director to ensure optimal yield and profitability.

Key Responsibilities:

• Compile and analyze daily, weekly, and monthly revenue performance reports
• Monitor and analyze key performance indicators (KPIs) such as RevPAR, ADR, occupancy rate, pickup, and pace
• Implement dynamic pricing strategies based on demand, seasonality, and market segmentation
• Conduct competitive set (comp set) analysis and market research
• Identify revenue optimization opportunities through direct channels and OTAs and provide actionable insights
• Maintain rate integrity and inventory across all channels
• Design automated revenue dashboards and reports using tools such as Power BI and Excel
• Collaborate with Events Sales, Reservations, and Marketing teams to support pricing and promotional strategies to align commercial objectives
• Support the definition of budgets and revenue forecasts per property
• Ensure accuracy and completeness of data in internal systems

Required Qualifications and Skills:

• At least five CXC subjects including English and Mathematics or Associate or bachelor’s degree in Tourism, Hospitality, Business, or related field
• Minimum of 2 years of experience in revenue management, financial analysis, or business intelligence (preferably in hospitality or short-term rentals)
• Advanced proficiency in Excel and experience with BI tools (Power BI, Tableau, etc.)
• Knowledge of Property Management Systems (preferably Opera Cloud), Channel Managers, and booking engines
• Strong analytical and numerical skills and data-driven decision-making abilities.
• Excellent verbal and written communication skills to present insights and recommendations clearly.
• Excellent interpersonal and customer service abilities

Additional Requirements:

• Programming Skills with a proficiency in SQL and Python
• Capability to examine large datasets with strong analytical skills
• Proficiency in communication to work effectively with colleagues, business representatives, and customers
• Expertise in self-management for independently handling tasks
• Analyze and report on hotel revenue performance metrics including RevPAR, ADR, occupancy, and pace.
• Monitor pricing and implement yield strategies aligned with demand, seasonality, and market trends.
• Conduct competitive and market analyses to identify new revenue opportunities.
• Ensure rate integrity and accurate inventory management across all distribution channels.
• Develop automated dashboards and performance reports using Excel, Power BI, or similar tools.
• Collaborate with Reservations, Sales, and Marketing to align pricing and promotional strategies.
• Support budgeting, forecasting, and revenue planning processes for each property.
• Maintain data accuracy and integrity within PMS, channel managers, and reporting systems.
• Utilize SQL and Python to analyze large datasets and generate actionable insights.
• Demonstrate strong analytical, communication, and customer service skills to drive profitability.

Send us an email at: vacancies@baygardensresorts.com

Bay Gardens Resorts – Bay Gardens Beach Resort & Sapphire Sands Villas

We are seeking a highly organized, proactive, and service-oriented Maintenance Coordinator to support the day-to-day coordination of maintenance operations across Bay Gardens Beach Resort & Spa and Sapphire Sands Villas.
The ideal candidate will play a key role in ensuring efficient communication, timely follow-up, accurate recordkeeping, and smooth coordination between departments to support a seamless luxury guest experience.

Key Requirements

•    Minimum 2–3 years’ experience in maintenance coordination, facilities administration, engineering support, or hospitality operations
•    Previous experience within a hotel, resort, or luxury hospitality environment preferred
•    Strong organizational and administrative skills with excellent attention to detail
•    Ability to coordinate multiple tasks and priorities in a fast-paced environment
•    Strong communication and interdepartmental coordination skills
•    Proficiency in Microsoft Office, maintenance systems, digital work order platforms, and operational applications
•    Experience tracking maintenance requests, preventative maintenance schedules, and vendor coordination
•    Strong understanding of guest impact awareness and urgency in hospitality operations
•    Ability to maintain accurate logs, reports, inventory records, and departmental documentation
•    Positive, professional, and solutions-oriented approach
•    Ability to work flexible hours when operationally required

Preferred Qualities

•    Highly proactive and dependable
•    Strong follow-up and accountability mindset
•    Calm under pressure with excellent problem-solving abilities
•    Team-oriented with a collaborative approach
•    Passion for operational excellence and luxury service standards
•    Ability to anticipate operational needs and support preventative maintenance culture

Responsibilities Include

•    Coordinating and tracking daily maintenance requests and work orders
•    Assisting with preventative maintenance scheduling and follow-up
•    Liaising with departments regarding maintenance updates and priorities
•    Supporting inventory tracking, purchasing requests, and vendor coordination
•    Maintaining maintenance logs, reports, and compliance records
•    Assisting the Maintenance Manager with scheduling, reporting, and operational coordination
•    Ensuring timely communication and escalation of urgent maintenance matters
•    Supporting the overall upkeep and presentation standards of the resort and villas

Send us an email at: vacancies@baygardensresorts.com

The Spa Therapist is responsible for delivering a wide range of professional spa treatments to guests in a courteous and efficient manner. The ideal candidate will possess excellent technical skills, a passion for wellness and beauty, and a commitment to creating a relaxing, rejuvenating experience for every client.

Duties And Responsibilities Include:

• Perform a variety of spa treatments including manicures, pedicures, massages, and facials, according to established standards and treatment protocols.
• Provide personalized service and ensure guest comfort and satisfaction at all times.
• Maintain a clean, organized, and tranquil environment in all treatment areas.
• Conduct consultations to identify guest needs, preferences, and any contraindications prior to treatment.
• Recommend appropriate spa treatments, products, and home care routines to guests.
• Uphold all health, safety, and sanitation procedures in accordance with spa and public health regulations.
• Maintain treatment room supplies and report any maintenance or inventory needs to management.
• Must be reliable, well-groomed, and team-oriented

Skills:

• Excellent customer service and communication skills
• Strong attention to detail and commitment to maintaining hygiene and sanitation standards
• Ability to create a relaxing and professional experience for guests
• Must be reliable, well-groomed, and team-oriented

Qualifications & Experience:

Education

High school graduate or equivalent.

Experience

Minimum of 5 years’ experience in a similar role within the spa or hospitality industry.

Must be certified as a professional spa therapist from a recognized institution.

Applications may be sent to vacancies@baygardensresorts.com no later than Thursday November 13^th 2025.

Only suitably qualified applicants may be contacted for interview.

The ideal candidate will be responsible for transporting guests safely and comfortably between the resort, designated pickup points, and sister properties, while delivering exceptional service and maintaining a professional and welcoming demeanor at all times.

Duties And Responsibilities Include:

•    Safely operate the resort’s shuttle vehicle following all traffic laws and resort policies.
•    Transport guests to and from assigned locations, ensuring punctuality and comfort.
•    Provide excellent customer service by assisting guests with luggage and offering helpful information about the resort and surrounding area.
•    Conduct daily vehicle inspections and report any mechanical issues or concerns immediately.
•    Ensure the shuttle vehicle is clean, sanitized, and well-maintained at all times.
•    Maintain accurate transportation logs and records as required.
•    Communicate effectively with the Front Office, Concierge, and Security teams regarding guest movements and shuttle schedules.
•    Assist in emergency situations by following proper safety procedures.
•    Uphold the resort’s brand standards, guest service expectations, and professional image at all times.

Skills:

• Strong customer service and communication skills.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Physically able to lift luggage and assist guests as needed.
• Knowledge of local routes, landmarks, and traffic regulations.
• Professional, courteous, and safety-conscious.

Qualifications & Experience:

Education

High school diploma or equivalent required; 
Endorsed for omnibuses

Experience

Valid driver’s license with a clean driving record.
Minimum of 2–3 years driving experience, preferably in hospitality or a customer service environment.

Applications may be sent to vacancies@baygardensresorts.com no later than Tuesday January 13, 2026.

Only suitably qualified applicants may be contacted for interview.

Bay Gardens Resorts is seeking an exceptional Executive Housekeeper to lead the presentation, cleanliness, and operational excellence of guest accommodations across Bay Gardens Beach Resort & Spa | Sapphire Sands Villas | Water’s Edge Villas and our expanding luxury villa portfolio, including Sapphire Sands Villas and Water’s Edge Villas.

The successful candidate will be a hands-on leader with a passion for excellence, capable of inspiring teams, maintaining impeccable standards, and delivering a guest experience aligned with Forbes Travel Guide expectations and the renowned Bay Gardens service culture.

What You Will Be Responsible For

1. Leading Luxury Housekeeping Operations
Provide strategic leadership and operational oversight of Housekeeping across Bay Gardens Beach Resort & Spa and the Bay Gardens villa portfolio, ensuring all guestrooms, suites, villas, and public areas maintain exceptional cleanliness, presentation, and readiness at all times.

2. Delivering Exceptional Guest Presentation Standards
Ensure that all accommodations and guest spaces consistently meet Forbes-aligned cleanliness, presentation, and quality standards, delivering a refined environment that enhances guest satisfaction and protects the reputation of the Bay Gardens brand.

3. Inspiring and Developing High-Performing Teams
Lead, coach, and develop a motivated Housekeeping team by fostering a culture of accountability, pride in presentation, continuous improvement, and service excellence.

Key Responsibilities

Luxury Standards & Quality Assurance

•    Ensure all guestrooms, suites, villas, and public areas meet exceptional cleanliness and presentation standards.
•    Conduct daily inspections and quality audits of guestrooms, villas, and public areas.
•    Uphold excellence in linen quality, bathroom presentation, turndown services, scent neutrality, and high-touch sanitation.
•    Maintain consistent luxury presentation across all accommodation categories.

Guest Experience Excellence

•    Review daily arrivals including VIPs, returning guests, and special occasions.
•    Ensure rooms and villas are prepared with personalized amenities and thoughtful touches.
•    Act promptly on guest feedback and ensure service recovery actions are implemented effectively.

Team Leadership & Development

•    Lead and inspire the Housekeeping team including Supervisors, Room Attendants, Public Area Attendants, and Laundry teams.
•    Conduct daily departmental briefings to ensure operational alignment.
•    Support training programs aligned with luxury hospitality standards.
•    Foster a culture of professionalism, accountability, and recognition.

Operational Management

•    Oversee daily Housekeeping operations including room assignments, productivity standards, and cleaning schedules.
•    Ensure rooms and villas are prepared efficiently for arrivals, departures, and turnovers.
•    Maintain pristine condition of lobbies, corridors, public restrooms, pool decks, and beachfront areas.

Villa Presentation & Readiness

•    Ensure villas are fully inspected and guest-ready prior to arrival.
•    Oversee presentation of outdoor spaces, terraces, pools, kitchens, and butler service areas.
•    Implement scheduled deep cleaning programs and villa refresh initiatives.

Inventory & Financial Control

•    Manage Housekeeping inventories including linens, guest supplies, cleaning chemicals, and amenities.
•    Maintain appropriate par levels across all properties.
•    Conduct routine inventory checks and manage linen control procedures.
•    Support cost management without compromising quality standards.

Health, Safety & Compliance

•    Ensure compliance with health, hygiene, and safety regulations.
•    Enforce proper cleaning procedures and chemical handling protocols.
•    Support sustainability initiatives including waste reduction, water conservation, and energy efficiency.

Ideal Candidate Profile

•    Minimum 5 years leadership experience in Housekeeping within a resort or luxury hotel environment
•    Strong knowledge of housekeeping systems, standards, and operational procedures
•    Proven ability to lead large teams and maintain exceptional cleanliness standards
•    Strong organizational, leadership, and communication skills
•    Experience within multi-property or villa operations is an advantage
 

Applications may be sent to vacancies@baygardensresorts.com .

The Ideal Candidates Will:

•    Secure premises and personnel by patrolling the property including back of house areas.
•    Monitor surveillance equipment; inspect property access points.
•    Prevent losses and damage by reporting irregularities, informing violators of policy and procedures.
•    Control traffic by directing drivers.
•    Maintain organization's stability and reputation by complying with legal requirements.
•    Follow safety and security policies and procedures at all times.
•    Maintain clear and concise logs of all occurrences, including any suspicious activities. 
•    Notify appropriate individuals and relevant authorities in the event of accidents, attacks, or other incidents.
•    Assist guests/employees during emergency situations.
•    Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. 
•    Respond to guest requests quickly and courteously as required. 
•    Lock property entrances when required.
•    Conduct daily end of shift inspections. 
•    Maintain safety and security of staff and guests at all times.
•    All other duties assigned by the Security Manager.

If you have a minimum of 2 years’ experience and have a clean police record, please e-mail your application to vacancies@baygardensresorts.com no later than Friday December 19, 2025. 
 

Position Summary

Coordinate and oversee the day-to-day activities within the Security department including the supervision of Security team members. Provide support where necessary to ensure smooth operation within the department.

Duties and Responsibilities Include:   

•    Supervise and lead a dedicated Security team during assigned shifts.
•    Assist with the implementation and enforcement of policies and procedures.
•    Conduct regular patrols, monitor surveillance systems and respond to Security incidents.
•    Assist guests and fellow team members with security related concerns and inquiries.
•    Report incidents where necessary, ensuring that detailed incident reports are completed.
•    Assist with the training of new and existing team members.
•     Provide coaching where necessary.
•    Collaborate with other departments to enhance overall security.
•    Assist with preparation of work schedules.
•    Assist with the monitoring of property entrance.
•    All other duties assigned by the Group Security Manager.

Skills    

•    The ability to communicate effectively.
•    Proficiency in the use of Security equipment and Security related technologies.
•    Must be flexible. Candidate must be willing to work evenings, weekends and holidays.

Qualifications    

Education

High school graduate or equivalent. 
CPR and First Aid Certification would be an asset.
Knowledge of local security laws.

Experience

At least 2 to 3 years as a Security Officer with supervisory duties.

Candidates interested in this position are invited to submit their CV to vacancies@baygardensresorts.com  no later than Friday December 19th 2025. Only suitably qualified applicants will be contacted for interview.
 

At the Bay Gardens Beach Resort & Spa Housekeeping Department do not have job descriptions; we are all part of one team. Listed below you will find daily responsibilities  that will require attention. However, this list does not fully define or limit your accountabilities.

•    Complete 8 credits as trained by the Executive Housekeeper.

•    Maintain Bay Gardens Beach Resort & Spa standards of Procedures on quality, presentation and cleanliness throughout the daily work assignment.

•    Complete all guests request as soon as possible.

•    Be properly attired in clean uniform, proper shoes and name tags.

•    Turn all of the lost and found items into the lost and found section of the Housekeeping Office.

•    Keep linen closet, caddies all working equipment clean and organized.

•    Dust all furniture and fixtures

•    All windows and mirrors must be spotless after rooms have been cleaned.

•    Replace the room amenities as needed.

•    Never trade or hand out keys.

•    Never answer or use guest phones.

•    Guest bed must be made to the required standard daily as trained by the Executive Housekeeper.

•    Kitchen Net must be cleaned thoroughly daily.

•    Adhere to all house rules, fire regulations and department policies and regulations.

•    Notify Executive Housekeeper/Supervisor of any suspicious people or situation such as room items damage, pets, engineering problems, etc.

•    Be courteous and helpful to all hotel guest and staff at all times.
 
•    Always think safety first.

Candidates interested in this position are invited to submit their CV to vacancies@baygardensresorts.com. Only suitably qualified applicants will be contacted for interview.

JOB SUMMARY:

The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess. 

Duties and Responsibilities:

•    Directs and coordinates activities of dining room personnel to provide fast and courteous service to guests. Schedules dining reservations and arranges parties or special services for our diners. .
•    Meet, Greets and Welcome guests, escorts them to tables, and provides menus.
•    Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
•    Must be knowledgeable and equipped to respond to guests’ questions regarding the resort as a whole. 
•    Works closely with Supervisors in assigning work tasks and coordinating activities of dining room personnel to ensure prompt and courteous service to patrons.
•    Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.

•    Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
•    May assist in training of dining room employees.

•    May prepare beverages and expedite food orders.
•    Totals receipts, at end of shift, to verify sales and of supplementary items. Ensures that all charges are accurately posted.
•    Assist in the ordering or requisitioning of supplies and equipment for tables and serving stations.
•    Responsible for ensuring that appropriate menus are up to date, clean and ready to use. 

Skills required

•    Must possess strong communication skills both written and oral.
•    Must be computer literate; especially versed in Microsoft Word. 
•    Strong analytical and problem solving skills.
•    Must be very well organized.
•    Ability to work under pressure while maintaining a pleasant outlook. 

Attitude and Appearance

The Restaurant Hostess meets and welcomes our guests and serves as an ambassador to the resort .The hostess always come to work with a pleasant attitude and personality. Personality also means striking up a conversation with guests, asking them about the weather or special occasions being celebrated, special dietary needs etc. Hostesses will eventually become acquainted with regular customers and will find it easier to accomplish this task. Much like personality, appearance makes a large difference when greeting customers at the door. Hostesses are immaculate and always make sure their clothes are neatly pressed, free of stains and appropriate for the restaurant setting. This also means their hair and makeup always appears tasteful. 

Candidates interested in this position are invited to submit their CV to vacancies@baygardensresorts.com. Only suitably qualified applicants will be contacted for interview.

Bartender’s Responsibilities

Take beverage orders from serving staff or directly from patrons. Serve wine, and bottled or draft beer. Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks. Serve snacks or food items to customers seated at the bar.

•  Interacting with customers, taking orders and serving snacks and drinks.
• Assessing bar customers’ needs and preferences and making recommendations.
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
• Interact with customers, take orders and serve snacks and drinks.
• Assess customers’ needs and preferences and make recommendations.
• Mix ingredients to prepare cocktails.
• Present bar menu.
• Check customers’ identification and confirm it meets legal drinking age.
• Restock and replenish bar inventory and supplies.
• Stay guest focused and nurture an excellent guest experience.
• Comply with all food and beverage regulations.
• Positive attitude and excellent communication skills.
• Keep the bar organized, stocked and clean.
• Collect money for drinks served.
•  Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
•  Clean glasses, utensils, and bar equipment.
• Clean bars, work areas, and tables.
• Slice and pit fruit for garnishing drinks.
•  Arrange bottles and glasses to make attractive displays.
• Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum(Always use your measurements).
• Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times.
• Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
•  Deliver a consistently high level of customer service to each client and maintain a safe environment.
• Be professional at all times.

Candidates interested in this position are invited to submit their CV to vacancies@baygardensresorts.com. Only suitably qualified applicants will be contacted for interview.

A Bar-Back or Bar Porter, as they are commonly known is a bartender's assistant. They stock the bar with liquor, ice, glassware, beer, garnishes, and so on. 
 

•     Assisted the bartenders during rushes by serving drinks.
•    Fully knowledgeable on the recipes of the drinks served at the bar.
•     Maintained bar area for bartenders during peak hours, by stocking bar with supplies complying to neat and organized standards
•     Managed closing duties, including cleaning entire bar area and back area
•     Provided prompt, efficient, friendly, and quality service at all times
•    Responsible for keeping the establishment up to state required code for daily cleanliness and sanitization.
•     Consistently collect, wash, sanitize and restock all glass and barware for repeated bartender use.
•     Efficiently and continuously re-stock bartender serving stations with liquor, ice, fruit, straws and napkins as necessary for bartender use.
•     Perform general duties such as taking out trash.
•     Kept a well-stocked and organized bar while working in tandem with bartenders to ensure quick, communicative, and quality service. Stocked bar with liquor, beer, wine, glassware, juices etc.
•     Maintained overall cleanliness of bar, Coolers, Fridges and Chillers
•     Cleaned bar equipment and replenished bar supplies, such as liquor, fruit, ice, cups, napkins and dishes if needed.
•     Stocked refrigerating units with wines and bottled beer
•     Replaced empty beer kegs using safe lifting techniques and assisted with preparing garnish for drinks using proper food handling skills.
•     Washed glasses, bar tops and back counters, mopped floors and removed empty bottles and trash
•     Fill beverage and ice dispensers
•     Assist the bartender when needed for customer service, also bartended in the cocktail service station
•     Ensure the bartenders have supplies that are required
•     Help customers and make sure they have a good experience
•     Obtained a clean working environment at all times
•     Works extremely well with other crew members
•     Washed all bar dishes, mixers, blenders etc.
•     Maintained overall cleanliness of bar
•     Assisted servers with bussing tables when large crowd was present
•     Stock coolers and freezers with beverages when needed.
•     Set up bar before event
•     Clean and organize bar after events are over
•     Maintain clean rags in each bartender's station

Candidates interested in this position are invited to submit their CV to vacancies@baygardensresorts.com. Only suitably qualified applicants will be contacted for interview.

MAIN PURPOSE OF JOB:        

To provide high quality service to all our discerning guest as per company standards and ensure guest satisfaction and maximize company profits.

HOURS OF WORK:        

To work as required with a maximum of 80 hours a fortnigt  with one-hour meal break per day.

GENERAL DUTIES:

•    To work towards achieving guest satisfaction and company goals on a daily basis.

•    Maintain company regulations in grooming standards, punctuality and code of conduct.
•    Ensure the work area is kept clean at all times.

•    To maintain a check list of all necessary tools to work the shift assigned and report any discrepancy to the Restaurant Manager or Supervisor.

•    Follow standard Waiters operating manual in maintaining side stations, table set up for various meal periods and style of service.

•    Follow company grooming standards and code of conduct at all times.
•    Full understanding of the Restaurant seating plan, smoking policies and operational hours.

•    Menu knowledge- important to know menu items, daily specials and any other events pertaining to guest 
•    All food and beverage items are served through a written order and recorded on checks at all times even if they are for management or guest. It is the responsibility of the station waiter to place correct orders, charge them on checks and post the checks with the cashier.
•    Always attend daily shift briefings with a note pad and pen and record any special Information

•    Take note of all VIP guest in house on a daily basis and announce during daily briefings.
•    Record and arrange all special request for the day in terms of kid’s special meals, special dietary needs, Birthday/Anniversary cakes, Romantic dinners on the beach etc.

•    Follow up with guest on their meal experience and ensure corrective action is taken before they leave the restaurant in case of any complaints.

•    Always ensure all checks are closed on the system or manually if the system is out of order. It is the waiter/ress responsibility in the event of any open check or unpaid checks. Report any incident immediately to the Restaurant Manageror supervisor immediately for corrective action. Any open checks carried forward to the next day will be the sole responsibility of the respective server.

•    Tips- It is company policy to disperse all tips once a week from the accounts payables Office. Hence all tips posted on checks and credit cards should be recorded by respective Waiter/ress and collect from the accounts office on the assigned day. No tips will be paid out from the Restaurant Cashier’s till.

SPECIFIC DUTIES

•    You are the ambassador of Bay Gardens Beach Resort to all our discerning guests. Always remember the guest is watching you making their lasting opinion on this Resort.
 

Candidates interested in this position are invited to submit their CV to vacancies@baygardensresorts.com. Only suitably qualified applicants will be contacted for interview.

Position Overview:

The Cook will be responsible for preparing and cooking a variety of dishes while maintaining high standards of food quality, presentation, and sanitation. The ideal candidate should have the ability to work efficiently in a fast-paced kitchen environment.

Responsibilities:

Food Preparation:

• Prepare and cook a wide range of dishes, following recipes and guidelines, to ensure consistent quality and taste.

• Handle and process raw ingredients, ensuring proper portion control and minimizing waste.

Cooking Techniques:

Execute various cooking techniques such as grilling, baking, sautéing, frying, and roasting to achieve optimal flavor and texture.

Menu Execution:

• Ensure timely and accurate preparation of dishes during busy service periods.
• Coordinate with the kitchen team to ensure all orders are completed accurately and efficiently.
• Monitor and maintain the quality and presentation of dishes to meet or exceed guest expectations.

Kitchen Organization:

• Maintain a clean and organized work area, following food safety and sanitation standards.
• Properly store and label ingredients to ensure freshness and prevent cross-contamination.

Collaboration:

• Work closely with the kitchen team, including sous chefs, line cooks, and other staff, to ensure smooth kitchen operations.
• Communicate effectively with front-of-house staff to manage order flow and accommodate special requests.

Quality Control:

• Conduct regular taste tests and visual inspections to ensure dishes meet established quality standards.
• Address any discrepancies or issues promptly and professionally.

Safety and Hygiene:

• Adhere to all food safety and sanitation regulations, including proper handling of food, utensils, and equipment.
• Follow proper storage and labeling procedures to prevent contamination and spoilage.

Equipment Maintenance:

• Ensure the proper use, care, and maintenance of kitchen equipment and tools.
• Report any malfunctioning equipment to the appropriate authority.

Qualifications:

• Proven experience as a Cook in a professional kitchen environment.
• Strong knowledge of culinary techniques, cooking methods, and food presentation.
• Ability to work efficiently under pressure and in a fast-paced environment.
• Creativity in developing and refining menu items.
• Knowledge of food safety and sanitation regulations.
• Strong communication and teamwork skills.
• Flexibility in working various shifts, including weekends and holidays.

Candidates interested in this position are invited to submit their CV to vacancies@baygardensresorts.com. Only suitably qualified applicants will be contacted for interview.

Position Summary    

You are primarily responsible for operating and maintain cleaning equipment and tools. Also responsible for washing dishes, china ware, flatware, cutlery, crockery, kitchen vessels, sweeping and mopping floors, cleaning and detailing equipment etc. You must maintain the kitchen, dish washing and back area in an inspection-ready condition in accordance with local authority and hotel guidelines.

Duties And Responsibilities

(Include but are not limited to)  

 •    Ensure the kitchen is clean, well maintained and organized at all times.
•    Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards.
•    Adhere to all sanitation and HACCP guidelines.
•    Assist the cooks and servers as and when necessary.
•    Collect and remove garbage from all areas of the operation following established procedures.
•    Ensure waste bin area is kept clean and tidy.
•    Carry out general cleaning as directed to including sweeping, mopping up, washing uare always dry and clean d boxes ensuring placement in the correct containers.
•    Clean and sanitize pots, pans, utensils, related service ware and other minor equipment routinely used in the kitchen following established procedures.
•    Clean and maintain floors and walls in kitchen and dish washing area by following standard procedures.
•    Consistently adhere to SDS (Safety Data Sheet) information related to the proper and safe use of chemicals in the workplace.
•    Knowledge and proficiency to operate industrial dish washers.
•    Ensure all equipment is clean and in good working order.
•    Wash, wipe, sort, stack dishes, and load/unload dishwasher.
•    If any breakages or chipped items are found, remove them from circulation and update the breakage and inventory register.
•    Use and maintain all equipment according to manufacturer and department guidelines.
•    Report any maintenance or hazard issues to the Chief Steward. 
•    Always maintain a clean and safe work environment.

Candidates interested in this position are invited to submit their CV to vacancies@baygardensresorts.com. Only suitably qualified applicants will be contacted for interview.

Position Summary  

The Bellman is responsible for providing courteous, efficient, and professional guest services that contribute to a positive first and last impression of the property and plays a key role in delivering exceptional customer service and ensuring guests’ comfort, safety, and satisfaction at all times.

Duties And Responsibilities

 •    Check the daily arrival list for VIPs or guests with special needs.
•    Be present at the reception desk or in the lobby, ready to assist guests, colleagues and visitors when requested.
•    Ensure collection and delivery of guest luggage in an efficient and timely manner.
•    Assist guests by delivering luggage to the reception desk, escorting guests to rooms, placing luggage in room assigned by reception team.
•    Inspect guest rooms to ensure that all is in order and adequate supplies are in place and inform guests of room amenities.
•    Deliver messages, packages and flowers to guest rooms and other offices.
•    Ensure efficient delivery and collection of group luggage.
•    Ensure that guests verify that all luggage has been accounted for.
•    All other duties assigned by the Front Office Manager.

Skills  

 •    Excellent customer service and interpersonal skills
•    Clear verbal communication and a friendly, professional demeanor
•    Physical ability to handle luggage and remain active for extended periods
•    Strong time management and attention to detail
•    Ability to work well in a team and adapt to guest needs

Qualifications    

High school graduate or equivalent. 
Previous Experience in a similar role can be an advantage. 

Interested persons may submit their applications via e-mail to vacancies@baygardensresorts.com. Deadline for applications is Monday January 5, 2026. 

Position Summary    

The Front Office Agent is responsible for delivering exceptional, personalized guest service while creating a warm and memorable first and last impression. This role manages all front desk operations, including guest check-ins and check-outs, reservations, billing, and guest inquiries, while ensuring a seamless and welcoming arrival and departure experience.

Duties And Responsibilities 

•    Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
•    Understand room status and room status tracking.
•    Know room locations, types of rooms available and room rates.
•    Must be sales minded. Present options and alternatives to guests and offer assistance in making choices.
•    Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
•    Know the location and types of available rooms as well as the activities and services of the property.
•    Coordinate room status updates with the Housekeeping Department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
•    Possess a working knowledge of the Reservations Department. Take same day reservations and future reservations when necessary. Know cancellation procedures.
•    Maintain guest room key storage and maintain and supervise access to safe deposit boxes.
•    File room keys promptly and correctly. 
•    Know how to use front office equipment.
•     Process guest check-outs.
•     Perform cashier related functions like posting charges to guest accounts, bill settlement and currency exchange.
•    Follow procedures for issuing and closing safe deposit boxes used by guests.
•    Work closely with the Housekeeping Department in keeping room status reports up-to-date and coordinate requests for maintenance and repair work.
•     Use proper telephone etiquette.
•     Use proper mail, package, and message handling procedures. 
•     Read and initial logbooks and update bulletin board daily. Be aware of daily activities and meetings taking place at the properties.
•     Attend department meetings.
•    Report any unusual occurrences or requests to the General Manager or Duty Manager.
•    Know all safety and emergency procedures. Be aware of accident prevention policies.
•    Always Maintain the cleanliness and neatness of the Front Office and lobby.
•    Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Skills    

•    Excellent customer service and communication skills
•    Strong problem-solving and guest-service recovery ability
•    Effective multitasking and time management
•    Attention to detail and accuracy
•    Basic computer and front desk system skills
 

Qualifications   

High school graduate or equivalent. 
Previous experience in a similar role may be an advantage. 
 

Interested persons may submit their applications via e-mail to vacancies@baygardensresorts.com. Deadline for applications is Monday January 5, 2026. 

Position Summary

To maintain company standards in all restaurants, supervise hostess, servers, and cashiers. To meet guests who patronize the restaurant and ensure they leave with a positive dining experience. 

Duties And Responsibilities 

• Ensure standard operating manual is followed by all service personnel. 
• Provide assistance and guidance to waiters, hostess and cashiers. 
• Designate work station and responsibilities to all restaurant staff per shift. 
• Ensure restaurant is fully set prior to each meal period. 
• Ensure side stations are set up to par before service. 
• Check reservations for the meal period and assign tables wherever necessary. 
• Conduct daily shift briefings before each meal period and ensure all staff are knowledgeable of food menu, cocktail list and beverage list. 
• Lead by example on the floor in following all steps of service standards.  
• Ensure that grooming standards are maintained by all staff on duty. 
• Maintain log book to record any discrepancy, complaint handled and special events. 
• Liaise with the Chef in ensuring guests receive top priority service at all times and avoid delays. 
• Record any sick, absence, tardiness or disciplinary action in appropriate company record forms and submit to People Development and 
Restaurant Manager on a daily basis. 
• Requisite of all supplies as per company standard on prescribed dates and ensure efficient usage. 
• Maintain monthly inventory of all operating supplies and report to the General Manager. 
• Conduct daily guest comment reviews for each meal period, highlight issues noticed by guest discuss during staff briefings and monitor progress/changes. 
• Monitor staff with challenges or corrective actions from evaluations and report to Restaurant Manager. 
• Conduct regular service standard training. 
• Liaise with housekeeping to ensure all public areas in the vicinity of the restaurant and the restaurant are kept in a neat and hygienic condition at all times.

Skills 

• Must be able to understand and communicate oral/written instructions in English. 
• Must possess the ability to plan, organize, supervise, inspect, and evaluate work of subordinates.

Qualifications

High school graduate or equivalent.  
Prior experience in a professional Food & Beverage

Applications may be sent to vacancies@baygardensresorts.com no later than January 15th 2026. Only suitably qualified applicants may be contacted for interview.

Position Summary    

Assist guests and travel partners with planning and booking reservations. This may include hotel rooms, airfare and other amenities including candlelight dinners and airport transfers. 

Duties And Responsibilities    

•    Process reservations received by email, telephone, or central reservation system.
•    Assist with Bay Gardens online chat, responding in a timely and professional manner.
•    Provide guests and travel partners with accurate information about the types of rooms available at all Bay Gardens Resorts properties including their location, view, amenities, and layout.
•    Provide accurate and up-to-date information to guests and travel partners on room rates, meal package options and special packages.
•    Create and maintain reservation records according to established department standards. 
•    Prepare and email letters of confirmation to guests.
•    Communicate reservation information to the front office team including last minute/same-day reservations.
•    Process cancellations and modifications according to department standards; ensuring that the correct procedure is followed for direct, tour operator and OTA reservations. 
•    Process advanced deposits on reservations.
•    Handle daily correspondence, responding to inquiries and booking requests within 24 to 48 hours.
•    Ensure that all files are kept up to date.

Skills    

• Ability to effectively communicate in English, in both written and oral forms.
• Friendly and customer centric.
• Excellent time management and multi-tasking skills are essential.

Qualifications  

• High school graduate or equivalent. 
• Experience
• At least 2 years of experience is a similar role.

Interested team members may submit their applications via e-mail to vacancies@baygardensresorts.com .

Bay Gardens Resorts – Bay Gardens Beach Resort & Sapphire Sands Villas

We are seeking a detail-oriented, service-driven, and hands-on Housekeeping Supervisor to support the delivery of exceptional cleanliness, presentation, and luxury hospitality standards across Bay Gardens Beach Resort & Spa and Sapphire Sands Villas.

The ideal candidate will be passionate about maintaining refined presentation standards, team accountability, and seamless guest experiences within a luxury resort and villa environment.

Key Requirements

•    Minimum 2–3 years’ supervisory experience in Housekeeping within a hotel, resort, villa, or luxury hospitality environment
•    Strong knowledge of housekeeping operations, cleaning standards, and room presentation
•    Excellent attention to detail and quality assurance standards
•    Strong leadership and team coordination skills
•    Ability to supervise room attendants, public area attendants, and laundry operations effectively
•    Strong understanding of luxury guest expectations and Forbes-level presentation standards
•    Ability to prioritize and manage daily operational demands in a fast-paced environment
•    Proficiency in housekeeping systems, operational applications, and Microsoft Office preferred
•    Strong communication and interdepartmental coordination skills
•    Knowledge of health, safety, sanitation, and chemical handling procedures
•    Ability to work flexible hours, weekends, and public holidays

Preferred Qualities

•    Highly organized, proactive, and dependable
•    Hands-on leadership style with strong floor presence
•    Passion for cleanliness, refinement, and operational excellence
•    Strong follow-up and accountability mindset
•    Positive, solutions-oriented, and team-focused attitude
•    Ability to maintain calmness and professionalism under pressure
•    Commitment to training, consistency, and continuous improvement

Responsibilities Include

•    Supervising daily housekeeping operations across guest rooms, villas, public areas, and back-of-house spaces
•    Conducting room inspections to ensure exceptional cleanliness and presentation standards
•    Supporting the training, coaching, and development of housekeeping team members
•    Monitoring productivity, quality standards, and operational efficiency
•    Coordinating with Front Office, Maintenance, Butler, and Laundry teams to ensure seamless operations
•    Assisting with scheduling, inventory control, linen management, and supply tracking
•    Ensuring guest requests and special preferences are handled efficiently and professionally
•    Supporting service recovery efforts and maintaining guest satisfaction standards
•    Upholding luxury-level cleanliness, presentation, and service standards consistently
 

Persons interested in joining our growing team may submit their applications to vacancies@baygardensresorts.com. Only suitably qualified applicants may be contacted for interview.

Are you disciplined, alert, and committed to protecting people and property?

We are expanding our Loss Prevention & Security Department and are seeking motivated individuals to join our dynamic team across our properties.

What We Offer:

•    Competitive salary
•    Professional work environment
•    Opportunities for growth and advancement
•    Ongoing training & certification
•    Uniforms provided
•    The opportunity to work within a respected luxury hospitality group

Key Responsibilities:

•    Access control and guest assistance
•    Patrol of property and perimeter
•    Incident response and report writing
•    CCTV monitoring
•    Loss prevention and risk mitigation
•    Emergency response and safety enforcement

Requirements:

•    Strong sense of integrity and professionalism
•    Excellent communication skills
•    Ability to work shifts, weekends, and public holidays
•    Previous security experience is an asset
•    Security training or certification is an advantage
•    Physically fit and able to stand for extended periods

Duties & Responsibilities:

•    Patrol assigned areas to prevent theft, vandalism and unauthorized access to property.
•    Monitor CCTV cameras, alarm systems and other surveillance equipment.
•    Detect suspicious behavior and investigate potential incidents of theft or fraud.
•    Prepare detailed incident, accident and investigation reports.
•    Conduct bag checks, access control and security screenings were required.
•    Liaise with management and law enforcement authorities on security matters.
•    Assist in emergency response procedures including fire, evacuation and safety incidents.
•    Enforce company policies and safety procedures to protect staff and customers.
•    Identify security risks and recommend improvements to reduce losses.
•    Provide customer service assistance while maintaining a visible security presence.
•    Participate in staff awareness programmes on theft prevention and safety practices.

If you are serious about a career in security and want to be part of a professional team that values discipline, service, and excellence we want to hear from you.
Apply today and become part of a team that protects with pride.
 
 

Bay Gardens Resorts – Bay Gardens Beach Resort & Sapphire Sands Villas

We are seeking an exceptional, dynamic, and service-driven Restaurant Manager to lead our dining operations with a strong focus on luxury hospitality and memorable guest experiences.

The ideal candidate is a hands-on leader with a passion for food & beverage excellence, team development, operational refinement, and elevated guest engagement within a 5-star hospitality environment.

Key Requirements

* Minimum 5 years’ experience in Restaurant Management within a luxury resort, upscale restaurant, or 5-star hospitality environment
* Strong knowledge of luxury food & beverage service standards and guest engagement
* Previous leadership experience managing high-volume restaurant operations
* Excellent leadership, coaching, and team development skills
* Strong understanding of restaurant financials, labor management, inventory, and cost controls
* Experience with reservation systems such as OpenTable and POS systems such as Micros/Simphony preferred
* Strong operational planning and organizational abilities
* Exceptional communication and interdepartmental coordination skills
* Ability to manage guest concerns and service recovery with professionalism and confidence
* Knowledge of health, safety, sanitation, and food handling standards
* Ability to work flexible hours, including evenings, weekends, and public holidays

Preferred Qualities

* Warm, charismatic, and highly visible leadership presence
* Passion for luxury hospitality and Forbes-level service culture
* Strong attention to detail and presentation standards
* Highly proactive, solutions-oriented, and guest-focused
* Ability to inspire teamwork, accountability, and service excellence
* Calm under pressure with strong decision-making abilities
* Commitment to training, refinement, and continuous improvement

Responsibilities Include

* Overseeing the daily operations of the restaurant and ensuring exceptional guest experiences
* Leading, training, coaching, and developing the restaurant team
* Ensuring Forbes-level service standards are consistently upheld
* Managing reservations, seating flow, service pacing, and guest engagement
* Monitoring quality, presentation, cleanliness, and operational standards
* Managing schedules, labor productivity, inventory, and departmental costs
* Working closely with Culinary, Bar, Front Office, and Events teams to ensure seamless operations
* Handling guest feedback and service recovery professionally and promptly
* Supporting special events, promotions, and elevated dining experiences
* Driving a culture of hospitality, teamwork, and operational excellence

Position Summary    

The Kids Club Coordinator will be responsible for planning, organizing, and leading activities for children staying at our hotel. The ideal candidate will have a passion for working with children, a strong sense of responsibility, and the ability to create a safe, fun, and engaging environment.

Duties And Responsibilities Include  

 •    Create and implement a variety of age-appropriate activities, including arts and crafts, games, sports, and educational sessions, tailored to children of different age groups.
•    Ensure the safety and well-being of all children participating in the Kids Club by providing constant supervision and maintaining a secure environment.
•    Greet parents and children, provide information about the Kids Club programs, and address any concerns or special requests.
•    Foster a welcoming and inclusive atmosphere where children feel comfortable, excited, and eager to participate in activities.
•    Work closely with other hotel departments, including housekeeping, food and beverage, and guest services, to ensure seamless operation and guest satisfaction.
•    Maintain accurate records of attendance, incidents, and feedback from parents and children to help improve the program.
•    Follow all health and safety guidelines, including first aid procedures, and ensure that all activities are conducted in a safe and controlled environment.
•    Oversee the inventory of Kids Club supplies, ensuring that materials are stocked, well-maintained, and used efficiently.

Skills    

Strong interpersonal and communication skills, creativity in program development, and the ability to handle multiple tasks in a fast-paced environment.
Energetic, patient, responsible, and genuinely enjoys working with children.
 

Qualifications    

Education
High school diploma or equivalent required; a degree in Early Childhood Education, Recreation, or a related field is preferred.

Experience
Minimum of 1-2 years of experience working with children, preferably in a similar role within a hospitality or recreational setting.
 

Applications may be sent to vacancies@baygardensresorts.com. Only suitably qualified applicants may be contacted for interview.

As a Reservations Manager, you will oversee all aspects of the reservation process for Bay Gardens Resorts, ensuring seamless coordination between guests and our facilities. You will be responsible for managing reservations systems, supervising reservation agents, and optimizing occupancy rates. Your role will involve the implementation of policies and procedures under the guidance of Commercial Director, General Manager and Executive Director, maintaining excellent customer service standards, maximizing revenue through strategic pricing and inventory management, and collaborating with various departments to ensure guest satisfaction.

Key Duties and Responsibilities:

Reservation System Management:

•    Maintain and manage reservation systems, ensuring accuracy and efficiency.
•    Oversee the reservation database, including guest profiles and preferences.
•    Implement and monitor reservation policies and procedures.
•    Sound knowledge of entire reservation procedure according to the International Resorts reservations system.
•    Responsible for Local, Regional and Extra Regional reservations.
•     Handling of correspondence sorted - out letters, e-mail and fax and other online facilities.
•    Review reservations booked and arrival report daily.
•    Responsible for recording company/travel agent rates both in system and correspondence file.
•    Identify top producing accounts and ensure proper recognition by reservation staff.
•    Review room blocking for long stay, suites, and special group request.
•    Supervision of Group Reservations.

Staff Supervision and Training:

•    Supervise reservation agents, providing guidance and support as needed.
•    Conduct training sessions to ensure reservation agents are knowledgeable about products, services, and reservation processes.
•    Monitor staff productivity and performance and taking appropriate action when necessary to ensure Departmental goals and targets are achieved.
•    Maintain effective staff scheduling ensuring optimum level of staff resources according to business need.
•    Work with Human Resources and Line management, to address and handle any staff related issue. Ensure that company disciplinary guidelines are always adhered to.
•    Complete appraisal assessments according to the company’s policy.
•    Allocate daily tasks to reservation agents.
•    Monitoring Telephone Manners and general performance of reservations agents daily.
•    Responsible for the continued maintenance of a neat and orderly department.

Occupancy Optimization:

•    Analyze booking patterns and trends to forecast demand and optimize occupancy rates.
•    Ensure that the department meets relevant productivity targets on call handling and conversion ratios for all products lines.
•    Implement strategies to maximize revenue through dynamic pricing and inventory management.
•    Collaborate with the sales and marketing team to promote special offers and packages.
•    Liaise with Sales/Front Office/Events Department regarding occupancy, Rates Reservation's Analysis.
•    Inform Front Office Manager when the hotel availability status be changed and prepare for necessary action.

Customer Service Excellence:

•    Ensure exceptional customer service standards are maintained throughout the reservation process.
•    Handle escalated customer inquiries or issues, resolving them promptly and effectively.
•    Solicit feedback from guests to continuously improve reservation services.
•    Ensure special handling of repeats guest and every VIP guest.
•    Maintain cordial relations with commercial clients.

Collaboration and Communication:

•    Liaise with other departments such as front office, sales, and housekeeping to coordinate guest arrivals, room assignments, and special requests.
•    Communicate reservation policies and procedures to other departments to ensure consistency and alignment.
•    Responsible for various production reports and supply to each department concerned.

Reporting and Analysis:

•    Generate reports on reservation metrics, including occupancy rates, booking trends, occupancy forecast, and revenue performance.
•    Analyze data to identify opportunities for improvement and make strategic recommendations.

Qualifications:

Bachelor’s Degree in Business Management or a related field is preferred.

Experience:

Minimum of 3-5 years of experience in a similar role in a hospitality setting. 

Applications may be sent to vacancies@baygardensresorts.com. Only suitably qualified applicants may be contacted for interview.

The roles and responsibilities for this position include but are not limited to the following: 
 
• Monitor employee productivity and performance and taking appropriate action when necessary to ensure departmental goals and targets are achieved 
• Ensure that the Reservations Department meets relevant productivity targets on call handling and conversion ratios for all product lines 
• Work closely with Human Resources and Management Team to address and handle any employee related matter 
• Complete appraisal assessment with line employees within the Reservations Department alongside the Reservations Manager 
• Having knowledge of all Reservations procedure in accordance with international resorts reservations system 
• Responsible for overseeing reservations for the four properties including international, local, regional reservations, timeshare and other online facilities (live chat, extranets) 
• Allocate daily duties to Reservations Agents 
• Reviewing of all pending reservations on daily basis 
• Reviewing arrival reports on a daily basis 
• Preparing of Forecasted Occupancy Report 
• Responsible for facilitation of training for all incoming agents 
• Provide support with the formulation and enforcement of policies and procedures within the Reservations department 
• Liaise with the Front Office, Sales and Marketing and Weddings and Events team in regard to occupancy levels and reservations rate 
• Responsible for various production reports and supply to each department concerned 
• Monitoring telephone manners and general performance of reservations agents daily 
• Ensure special handling of repeat and VIP guests 
• Review room blocking for long stay, suites and special group requests, Out of Order/Service 
• Supervising of group reservations 
• Maintain cordial relations with commercial clients 
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action 
• Responsible for always ensuring a clean and neat work environment 
• Perform all other duties and responsibilities as assigned by the directors and management team  

Skills

-Ability to effectively communicate in English, in both written and oral forms. 
-Computer Proficiency 
-Excellent knowledge of MS Office and marketing software (e.g. CRM) 
-Ability to work under pressure, working on multiple projects at once. 
-Possession of creative flair, versatility, conceptual/visual ability and originality. 
-Up-to-date with industry leading software and technologies. 

Qualifications 

High school graduate or equivalent.  
 
Experience 

-Minimum of 2 years’ experience in a similar role.   
-Experience working in a Sales and Marketing environment would be an asset. 
 
Applications may be sent to vacancies@baygardensresorts.com. Only suitably qualified applicants may be contacted for interview.

Bay Gardens Resorts – Bay Gardens Beach Resort & Sapphire Sands Villas

Join a dynamic luxury hospitality team committed to elevating service excellence, operational refinement, and luxury-level guest experiences in Saint Lucia.

We are seeking an experienced, hands-on, and solutions-driven Maintenance Manager to oversee the maintenance operations of both Bay Gardens Beach Resort & Spa and Sapphire Sands Villas.

The ideal candidate is a proactive leader with strong technical expertise, exceptional organizational skills, and a passion for maintaining luxury hospitality standards.

Key Requirements

* Minimum 5 years’ experience in a senior maintenance or engineering leadership role within a luxury resort, villa, 5-star hospitality environment
* Strong knowledge of:
    * Preventative maintenance programs
    * HVAC systems
    * Electrical and plumbing systems
    * Pool plant operations
    * Water treatment systems
    * General building maintenance and repairs
* Experience leading maintenance teams in a fast-paced resort operation
* Strong understanding of guest impact awareness and maintaining facilities to luxury hospitality standards
* Ability to prioritize and respond efficiently to operational and guest-related maintenance matters
* Experience with maintenance tracking systems, work order platforms, and inventory management
* Sound knowledge of health, safety, and compliance standards
* Excellent leadership, communication, and interdepartmental coordination skills
* Strong planning, budgeting, and project management abilities
* Ability to work flexible hours, including weekends and public holidays when required
* Certification or formal training in Engineering, Electrical, Mechanical, Facilities Management, or related field preferred

Preferred Qualities

* Luxury brand experience considered a strong asset
* Highly organized, detail-oriented, and proactive
* Calm under pressure with strong problem-solving abilities
* Visible leadership presence with a hands-on management style
* Passion for continuous improvement, training, and team development
* Strong focus on preventative rather than reactive maintenance culture
* Commitment to presentation, refinement, and operational excellence

Responsibilities Include

* Overseeing all maintenance operations across the resort and villas
* Implementing and managing preventative maintenance programs
* Ensuring guest rooms, public areas, pools, spa, and back-of-house facilities are maintained to exceptional standards
* Leading, training, scheduling, and developing the maintenance team
* Coordinating projects, repairs, contractors, and vendor relationships
* Managing departmental budgets, inventory, and maintenance supplies
* Supporting energy efficiency and sustainability initiatives
* Partnering closely with Housekeeping, Front Office, Spa, F&B, and Security teams to ensure seamless guest experiences
* Maintaining accurate records, logs, and compliance documentation
* Strong proficiency in maintenance technology systems, digital work order platforms, and operational applications to support efficient, data-driven resort maintenance management.

Bay Gardens Resorts – Sapphire Sands Villas & Bay Gardens Beach Resort

We are seeking an exceptional, polished, and highly service-driven Butler Manager to lead and elevate the Butler Operations across Sapphire Sands Villas and select luxury accommodations at Bay Gardens Beach Resort & Spa.

This role requires a refined hospitality professional with a passion for ultra-personalized luxury service, anticipatory guest engagement, and luxury-level standards. The ideal candidate will lead by example, inspire excellence, and create memorable experiences through exceptional attention to detail and personalized care.

Key Requirements

•    Minimum 5 years’ experience in Butler Operations within a 5-star resort, luxury villa, or ultra-luxury hospitality environment
•    Previous experience leading or supervising a Butler team preferred
•    Strong understanding of Forbes Travel Guide and luxury hospitality service standards
•    Exceptional guest engagement, communication, and interpersonal skills
•    Proven ability to deliver highly personalized and anticipatory guest experiences
•    Strong operational coordination skills across Front Office, Housekeeping, F&B, Spa, and Transportation
•    Experience managing VIP arrivals, special occasions, guest preferences, and service recovery
•    Proficiency in Opera PMS, guest communication platforms, Microsoft Office, and operational applications
•    Strong organizational, training, and leadership abilities
•    Ability to remain calm, polished, and solutions-oriented under pressure
•    Excellent written and verbal communication skills
•    Ability to work flexible hours, weekends, and public holidays

Preferred Qualities

•    Warm, charismatic, and highly professional presence
•    Strong attention to detail and presentation standards
•    Passion for luxury hospitality and refined guest experiences
•    Hands-on leadership style with strong team development focus
•    Highly proactive with excellent follow-up and anticipation skills
•    Strong emotional intelligence and discretion
•    Commitment to continuous improvement, training, and Forbes-level service culture

Responsibilities Include

•    Overseeing all Butler operations and ensuring seamless luxury guest experiences
•    Leading, training, coaching, and developing the Butler team
•    Managing pre-arrival planning, guest preferences, itineraries, and personalized experiences
•    Coordinating VIP arrivals, amenities, celebrations, dining reservations, and special requests
•    Ensuring timely communication and flawless interdepartmental coordination
•    Monitoring service quality, guest feedback, and service recovery opportunities
•    Upholding Forbes Travel Guide and luxury service standards consistently
•    Assisting with SOP development, training initiatives, and operational refinement
•    Maintaining professionalism, discretion, and elevated presentation standards at all times

Bay Gardens Resorts – Sapphire Sands Villas & Bay Gardens Beach Resort

We are seeking a polished, highly organized, and guest-focused Butler Coordinator to support the seamless coordination of Butler Operations across Sapphire Sands Villas and select luxury accommodations at Bay Gardens Beach Resort & Spa.

The ideal candidate will play a key role in coordinating pre-arrival planning, guest preferences, personalized arrangements, and interdepartmental communication to ensure an elevated and seamless luxury guest experience.

Key Requirements

•    Minimum 2–3 years’ experience in luxury hospitality, Front Office, Butler Operations, Guest Services, or Rooms Division coordination
•    Previous experience within a 5-star resort, villa, or luxury hospitality environment preferred
•    Strong understanding of luxury hospitality standards and personalized guest service
•    Excellent communication, organizational, and administrative skills
•    Strong attention to detail with the ability to manage multiple priorities simultaneously
•    Experience coordinating guest requests, itineraries, reservations, and special arrangements
•    Proficiency in Opera PMS, Microsoft Office, guest communication platforms, and operational applications
•    Strong interdepartmental coordination and follow-up skills
•    Professional, warm, and polished presentation
•    Ability to work flexible hours, weekends, and public holidays when required

Preferred Qualities

•    Highly proactive and solutions-oriented
•    Strong anticipation and guest engagement mindset
•    Calm under pressure with excellent problem-solving abilities
•    Strong emotional intelligence and discretion
•    Passion for luxury hospitality and Forbes-level guest experiences
•    Team-oriented with exceptional follow-up and accountability

Responsibilities Include

•    Coordinating pre-arrival arrangements, guest preferences, and personalized experiences
•    Assisting with VIP arrivals, amenities, dining reservations, transportation, and special requests
•    Liaising with Front Office, Housekeeping, F&B, Spa, and Transportation teams to ensure seamless execution
•    Managing Butler logs, guest profiles, traces, and operational communication
•    Supporting the Butler team with scheduling coordination and daily operational follow-up
•    Monitoring guest requests to ensure timely completion and elevated service delivery
•    Assisting with service recovery and guest satisfaction initiatives
•    Maintaining luxury presentation and luxury-level communication standards