Bay Gardens Resorts FAQs
To assist with planning your visit to Bay Gardens Resorts properties in Saint Lucia and Rodney Bay, please find answers to the most frequently asked questions about our hotels below. If you require further information or assistance, contact us today. From information about our individual hotels to details about our all-inclusive plans and more to what to see and do while you’re Saint Lucia, please consult our helpful guide.
What time is check-in?
The check-in time is 4:00pm. If you require an earlier check-in please let us know your arrival time and we will do our best to accommodate your request.
What time is check-out?
The check-out time at all properties is 11:00am. If a late check out is required, kindly let us know the day prior to your departure and we will try our best to satisfy your needs.
Is Reception open 24 hours?
Yes, Reception service on all properties is available 24 hours a day.
Do you offer Free Wireless Internet (WiFi)?
A high-speed wireless internet connection is available throughout all hotel properties and in all rooms. If needed, a Business Center is located in the lobby area of the Bay Gardens Beach Resort & Spa, Bay Gardens Hotel and Bay Gardens Inn.
Can I leave my luggage?
Yes, we can look after your luggage. If at check-in your room is not ready, or in case of early checkout, we will happily store your luggage for you at the reception desk.
Do children stay for free?
Yes, two children 12 and under stay for free (accompanied by an adult). In addition, if you have booked a meal plan, two kids 12 and under eat free on the same meal plan as their parents when dining off the kid's menu.
Can we drink the pipe borne water?
Yes, the pipe borne water in Saint Lucia is safe to drink. However, as a precaution, we recommend bottled water.
What is there to do in the evening?
All of our properties are centrally situated in the heart of Saint Lucia’s entertainment capital, Rodney Bay Village. You are within walking distance of a wide variety of shopping facilities as well as many highly rated restaurants, bars, and Saint Lucia’s only Casino.
How close are medical facilities?
The Rodney Bay Medical and Diagnostic Center is located just 5 minutes (walk) away from the Bay Gardens Hotel and Inn and about 10 minutes (drive) away from the Bay Gardens Marina Haven, Waters Edge Villas, and the Bay Gardens Beach Resort & Spa.
Is smoking permitted on property?
Smoking is only permitted in designated areas outside of the property and is not permitted in the rooms or room balconies.
What are the times of the complimentary shuttle services?
Our shuttle service runs every hour to take you from the Bay Gardens Hotel, the Bay Gardens Inn, or the Bay Gardens Marina Haven to the Bay Gardens Beach Resort & Spa and back. The shuttle service generally runs from mid-morning (after 9:00am) to late evening (before10:00pm). Please check with reception at your respective property for exact shuttle times.
What’s the electrical voltage on island?
In Saint Lucia, the standard voltage is 240V and the frequency is 50Hz. A transformer may be required for American appliances. Outlets are three-prong UK style and adapters may be needed for European or American style devices. In some rooms, guests will have access to 110 volts, American style outlets charge ports are available in all rooms for USB charging of phones, laptops and other items that are DUAL VOLTAGE ONLY. Adapters are also available at reception if needed (refundable deposit applies).
Are safe deposit boxes available?
There are safety deposit boxes located in all of our rooms.
What type of credit cards do you accept?
Bay Gardens Resorts accepts all major credit card issuers; Visa cards, Master cards, American Express cards, and Discover Cards.
Does Bay Gardens have an airport shuttle service?
We do offer taxi transfer services from both George FL Charles Airport (SLU) and Hewanorra International Airport (UVF) or from the ferry terminal to the hotel that can be pre-booked at an additional cost.
George Charles Airport (SLU) to Bay Gardens Resorts
- One to Three (1 - 3) persons - US$25.00 one way
- Additional persons - US$5.00 per person one way
Hewanorra International Airport (UVF) to Bay Gardens Resorts
- One to Three (1 - 3) persons - US$90.00 one way
- Additional persons - US$25.00 per person one way
Do you have adjoining rooms?
Yes, we do have adjoining rooms at Bay Gardens Beach Resort & Spa, Bay Gardens Hotel, Bay Gardens Inn and Bay Gardens Marina Haven. If you require adjoining rooms, please request them when making your booking or book a 2 bedroom suite at Bay Gardens Beach Resort & Spa or Bay Gardens Hotel. For more information please contact our Reservations Department at 1 (758) 457 8006/8007 or firstname.lastname@example.org to find out more.
When do I need to pay for the accommodation?
Bookings made on our website require a three-night deposit with the balance to be paid on check-in. The payment of any outstanding balance (incidentals) is to be made on check-out. However, a form of payment must be provided on the check-in to allow for incidentals to be billed to your account.
What are the Water's Edge Villas?
Water's Edge Villas by Bay Gardens Resorts comprises of two private villas surrounded by lush tropical gardens and the incredible views of the Rodney Bay Marina. Each vacation-rental villa features four bedrooms, living rooms, a private pool, and private parking. The villas are fully air-conditioned, uniquely designed, and come with all the amenities, features, and services of the Bay Gardens brand. The villas are located within a 5-minute walk from the Bay Gardens Beach Resort & Spa. Guests staying at the villas have access to the facilities of all Bay Gardens Resorts including Coral Kids Club, Splash Island Water Park, and non-motorized watersports.
Everything You Need to Know for Your St. Lucia Wedding
At Bay Gardens Resorts, we’re here to ensure every aspect of your wedding in St. Lucia is stress-free. From flowers to photography, our goal is to make your wedding day perfect in every way, with answers to frequently asked questions about getting married in St. Lucia.
What is your maximum capacity for guests?
Our maximum wedding ceremony capacity at the Bay Gardens Beach Resort & Spa is 200 guests and our maximum reception capacity is 250. At the Bay Gardens Hotel, the maximum ceremony and reception capacity is 175 and at the Bay Gardens Inn, the maximum ceremony and reception capacity is 100.
Do you provide the Clergyman or Magistrate? Can I supply my own?
As a part of our island wedding packages, we will provide a Civil Marriage Officer; however, a Clergyman or Magistrate would be at an additional fee. If you wish to supply your own, you are more than welcome to do so as well.
How many witnesses do I need? And what if no friends or family members are traveling with me?
In order to exchange wedding vows on island, you will require two witnesses. If you do not have any family members or friends traveling with you, Bay Gardens Resorts will be happy to provide members of the staff to act as witnesses.
Is there someone who can do my makeup and hair?
Yes. If you’d like for us to provide hair and makeup services for you and/or your wedding party, this can be added to your package at an additional fee.
What documents do I need to bring with me in order to marry in St. Lucia?
In order to exchange wedding vows in St Lucia, you must have:
- Passports for the Bride & Groom (valid for a minimum of six months)
- Birth Certificates for the Bride & Groom
- Deed Pool Certificate (If your name has been changed)
- Death certificate of any previous spouses (if applicable)
- Any previous marriage certificates (if applicable)
- Decree Absolute (if either the bride and/or groom is divorced)
- A signed parents’ consent affidavit from a Notary Public (for anyone under 18 years of age)
Only originals or certified copies will be accepted in order to finalize the marriage, however, documents can be faxed to the Island Wedding Coordinator prior to your arrival in order to begin the legal process. Documents in a foreign language require authorized English translation.
What sort of services and assistance does will the Island Wedding Coordinator provide me?
Your Island Wedding Coordinator will be your personal on-property wedding guide both before and during the event. In order to ensure your event is executed flawlessly, the Island Wedding Coordinator will be available to answer all queries concerning anything from room reservations to the booking of your wedding ceremony and wedding reception and will be on-site to ensure everything comes together as planned. On your behalf, your Island Wedding Coordinator will liaise with the Marriage Officer, florist, entertainer(s), musician(s), transportation provider(s), wedding cake baker(s), photographer(s), videographer(s), etc.
From the very first moment they receive the email or call, they become your personal stewardess until the honeymoon night. They’ll even go further should you require them too.
What kind of bar options do you offer?
Couples may opt for an all-inclusive bar, a cash bar (charged on consumption), or a private personal bar if they wish to supply their own beverages to guests (corkage fees apply).
Do you accommodate both civil and religious wedding ceremonies?
Yes. We are more than happy to accommodate whichever style you select in order to exchange your wedding vows.
Can I customise the existing island wedding packages?
Of course! We have several wedding package add-ons and your Island Wedding Island Coordinator will be more than happy to work with you on special requests where possible.
Do you offer catering, photography, and entertainment services?
We do have the ability to provide catering, photography, and entertainment services at an additional fee. Photography and entertainment services will be contracted out to our reliable partners. For details, please fill out our Wedding Inquiry Form.
Catering can be done by either of our in-house restaurants at the Bay Gardens Beach Resort & Spa – Trios Caribbean Fusion Restaurant or Hi-Tide Beachside Restaurant – or by Spices Restaurant at the Bay Gardens Hotel.
Can I bring in external catering, photography, and/or entertainment services?
Photographers and outside entertainment can be brought in but a walkthrough of the hotel must be conducted by the on-site Island Wedding Coordinator. For catering, we do not permit the use of external services. Catering remains the sole responsibility of the property that will be hosting your event.
Do I have to bring my own decorations?
Bringing your own decorations is not a requirement. As a part of our packages, we will decorate your ceremony according to the theme you select; however, decorations for the reception are available at a surcharge. For information about our themes, please contact your Island Wedding Coordinator.
Do you offer bachelor and bachelorette services?
Yes, we do offer bachelor and bachelorette party services. Please speak to your Island Wedding Coordinator or specify this request when you submit your Wedding Inquiry form.
Is there any discount for Wedding Party group bookings at your property?
Yes. Please visit our group travel page for details or contact us to arrange your wedding party accommodations in St. Lucia.
How do you accept payments for weddings?
We accept major credit cards (Visa, Master Card, and American Express) or wire transfers to facilitate the payment of your island wedding. Please note that a 50% deposit is required upon signed confirmation of your event.
How far in advance should I plan my St. Lucia wedding?
Interested couples may book their island wedding as far in advance as they’d like in order to meet their desires. However, we often suggest that couples secure their chosen date at least 6-8 months in advance for the purposes of ensuring that all of the required legal documents are in order. We also advise couples to bear in mind that St. Lucia laws require them to be in the country for at least 4 (four) working days prior to their island wedding day.
What time of day is best to host my island wedding?
From our experience, we find that most couples choose to have their island wedding ceremonies between 3-4 pm during the summer and 2-3pm during the winter, in order to capitalize on the day light for beautiful wedding photos.
Do you host island weddings every day of the week?
Yes. You’re welcome to exchange wedding vows at Bay Gardens Resorts on any day of the week, including holidays, provided there is availability.
Will there be another island wedding at the resort on the same day as mine?
In order to provide our couples with the best, most personalized service, we’ve developed a “one wedding per property, per day” policy so you and your loved one can receive the attention you deserve on your special day.
What locations do you have for us to exchange wedding vows or to hold our wedding reception?
All three Bay Gardens Resorts properties are ideally located in Rodney Bay Village – where St. Lucia’s most beautiful beach, Reduit Beach, is situated – and have highly-maintained, lush gardens. This opens up a world of stunning settings from which couples can choose as their wedding location in St. Lucia. Type of weddings and receptions that couples have hosted at our hotels and resorts in St. Lucia include:
- Gazebo Weddings
- Garden Weddings
- Beach Weddings by the Sea
- Indoor Weddings
- Poolside Weddings
My fiancé and I are interested in eloping to St. Lucia. Are you able to accommodate?
Most certainly! We love to host intimate eloping ceremonies just as much as we love to host large wedding ceremonies. We only ask that you request availability with our Island Wedding Coordinators 14 days prior to the date you wish to wed. Also, please keep in mind that St. Lucia requires couples to be on the island for at least 4 working days prior to the day of the wedding ceremony and that often, legal documents take time to gather together.
While you can expect exceptional customer service, professionalism, and warmth from all of our properties in St. Lucia, each location is very unique aesthetically. To better understand which property is most suitable for you, please view our Weddings brochure.