We’re always super excited when we introduce new stuff! This week, we launched our new live chat feature on our recently redesigned website, www.baygardensresorts.com. The live chat provides users of our website with open access to our agents who can provide them with real-time (and really friendly) assistance. Browsing our website has never been easier.
The chat feature has really taken off and we’ve seen a steady increase in use by our users. Our agents are available from 9:00am to 5:00pm (EST) weekdays. Users can also leave messages when we’re offline, our agents will reply within 24 hours. Browse with confidence friends!
Green training for our team members
We mentioned in previous editions of this newsletter about our ongoing push toward getting all three of our properties Green Globe Certified. Green Globe is the global certification for sustainable tourism. The move was a conscious decision from the highest levels of our company to truly make a commitment to preserving, conserving and sustaining our little slice of paradise.
Today, we are well on our way to getting certified, with a number of existing projects being tweaked for maximum efficiency and new initiatives coming on stream weekly. We’ve looked at energy conservation at many levels, from switching to LED lighting to moving to more energy efficient inverter air conditioning units and so much more. We’ve started to work with local recycling and organic waste disposal companies for responsible waste disposal.
We realise that it cannot only be at the highest levels, a positive environmental policy must permeate through every level of our company’s culture. To that end, we’ve started company-wide training sessions to sensitize our entire team on the benefits for not just Bay Gardens Resorts, but themselves and future generations. These sessions help our team members understand the whole movement toward sustainability is everyone’s responsibility.
Get rewarded for using the Bay Gardens Resorts app
As you know (and hopefully have experienced) our Bay Gardens Resorts app is live and available for downloading off Google Play and the App Store. Our nifty little app is extremely useful. Prior to arrival it can be used to check rates and make reservations, book a wedding or conference and get so much information on our properties and St. Lucia. In-house guests can use it to order room service, check out daily events, book tours and spa treatments and more.
Now, our app gives in-house users access to exclusive offers during their stay. On arrival, if you can show that you’ve downloaded our app you’ll receive a complimentary cocktail (for a limited time). It’s that easy and that refreshing!
Community Corner: Bay Gardens Resorts Annual Scholarship Presentation
It is our goal to be the ideal corporate citizen, to help within our community as much as possibly can. When it comes to our team members, we’re especially happy to help, as they are such a big part of the success of Bay Gardens Resorts. We see them as family and by extension; their family is part of our family.
On August 28, we held the 2014 presentation ceremony for the annual Bay Gardens Resorts Scholarship Awards. The bursaries are provided to students who produce favourable results at the Common Entrance Examinations and continue to excel academically through their years at secondary school.
The real stars of the event were the students, two of whom are continuing in the program from previous years (Aneika Calvin, daughter of Olive Calvin from the Front Desk of the Bay Gardens Beach Resort and Gibba Edward, daughter of Tricia Joseph from the Bay Gardens Hotel). The new award recipient for 2014 was Shernell Paul, daughter of Minelle Paul (Bay Gardens Beach Resort). For an absolutely stellar performance at the Common Entrance Exams, Abigail Jeremie (daughter of Unice Calixte, Bay Gardens Resorts) was presented with a special award.
We’re proud of all of these kids and wish them much more success in the future! Click here to see more.
Welcome Fall with Fantastic Savings
Summer is quickly on its way out and it’s time now to welcome fall – fall savings for fall travel. A little break in the Caribbean is necessary, essential, deserved and most of all…affordable. Starting from now, you have the chance to save up to 35% off accommodation at any of our hotels.
Added bonuses include free breakfast for two persons when you stay three nights or more. The cost savings continue, guests staying five nights and over will receive free transfers from the airport. That’s over $380 in bonuses!
Visit our Special Offers page today to take advantage of these fantastic savings.
Mix, Meet & Mingle
The Bay Gardens Hotel is rolling out its all new social experience, ‘Mix, Meet & Mingle’. We’ve noticed that many of our guests and patrons, particularly those here to attend conferences need an avenue to allow them to wind down after a long day or week of meetings/workshops and to create or strengthen connections with colleagues or friends.
For EC$30, you can enjoy two drinks and one appetizer. This means that two persons can enjoy four drinks and the choice of two appetizers for EC$60. The drinks include cocktails, coolers, daiquiris and well drinks. The appetizers are St. Lucian Accras, Oriental Spiced Vegetable Spring Rolls, Cumin and Pineapple Marinated Chicken Kebabs and Tamarind Glazed Chicken Wings.
Stop by and enjoy! This experience happens every Wednesday, Friday and Saturday from 5:00pm – 10:00pm.
Team Member Profile: Sheriane Lewis
This month we’re highlighting one of the lovely smiling faces that has welcomed numerous guests to the Bay Gardens Beach Resort. Sheriane has worked with us for six years and has developed a love and passion for meeting people. The job for her is about truly ensuring that they’re well taken care of from the first point of contact throughout their stay.
She describes her experience at Bay Gardens Resorts as remarkable. The opportunity to gain in-depth knowledge of the Hospitality industry is one she’s thankful for. Through the years there are many faces that she has become well acquainted with through their many return visits and sees them as friends. She also enjoys being part of a team that is understanding and reliable.
As much as this is her home away from home, she has aspirations of owning her business. In a company where women rule, she definitely has no shortage of exemplary trail blazers to guide her!
Recipe of the Month - Nutmeg Scented Sweet Potatoes
Here’s another very simple to execute recipe for you this month. If you’re short on time and need a flavorful dish that everyone will enjoy, this one is definitely for you. Click here for the recipe.